Why Join
Rakuten Research

01Vast and exciting data

The Rakuten Group offers a full range of services related to daily life, from shopping and online payment to telecommunications, travel, and finance. The vast amount of diverse data we are able to generate and access makes research at RIT dynamic and exciting.

02Real business-related research

At RIT, your research will be put to real use and exposed to millions people around the world every day.

03One global team

Rakuten has six global offices, but no matter where we are in the world, we share the same challenges and successes as one team.

04Choose the best field for your personal growth

We provide an environment to learn, grow and engage with excellent researchers around the world. Receive guidance from renowned scientist and AI researchers and start exciting conversations with you peers.


San Mateo
1 Result
Research Scientist, Customer Program Full time
location San Mateo
Customer Program
Full Time

With the various service, we are receiving constant customers feedback on our products from multiple channels. We are looking for research scientists to maximize customer satisfaction for Rakuten products by exploiting such customer feedback.

As a Research Scientist, you will utilize your expertise in machine learning to design, implement, and validate solutions for improving customer engagement.

Particularly, you will work closely with engineers and the business stakeholders to improve the performance of recommendation and personalization.

In addition, you will work closely with research communities by joining collaboration programs with universities, publishing papers, and contributing open-source release.